Contact loss - explained

If your app suddenly pauses your session with a "Contact Loss" or "Headset Loose" alert, don't worry, you didn't do anything wrong. This is a built-in feature to keep your session comfortable and effective. Here is what’s happening.

What causes a contact loss?

For the headset to work, it needs to maintain a continuous loop between the pads and your forehead. A "contact loss" simply means that loop was interrupted.

This usually happens for very minor reasons: a pad lifted slightly when you moved, some hair slipped underneath, or sweat and natural oils are acting as a barrier. The headset's sensors constantly monitor this connection, and if they detect that the flow isn't smooth, the device reacts instantly.

Why it pauses immediately

If a pad is only partially touching your skin, the flow concentrates into one tiny spot instead of spreading out evenly. This can cause a sharp prickle. By pausing, the device prevents any sudden spikes in sensation and gives you the time to adjust the fit.

The 5-minute timeout

Once the session pauses, you have 5 minutes to resume. If you wait longer than 5 minutes, the app automatically ends the session.

This goes back to how your brain builds momentum. The benefits of a Mave session rely on a 20-minute stretch of continuous session. If you are paused for more than 5 minutes, that momentum is lost. Trying to stitch together a fragmented session isn't effective, so the device turns off.

It is always better to just let your brain rest and start completely fresh when you are ready.

Reach Out to Us

If you have questions, contact us at contact@mavehealth.com